Why We Need Usernames in Wallet Apps
Currently, making payments or sending money often requires knowing the recipient’s 9 to 14-digit account number for banks. Similarly, wallet apps like TeleBirr, EBirr, or Wallet require users to enter a numerical Merchant ID or phone number that varies in length.
I propose using alphanumeric usernames or tags, similar to those on social media platforms. This change would make it easier for users to remember their payment identifiers compared to lengthy numbers. While using account numbers is a standard practice for banks, adapting a more user-friendly approach for wallet apps could simplify transactions significantly.
Reasons Why Alphanumeric Usernames Are Easier to Remember
Familiarity and Recognition:
Alphanumeric usernames often resemble common words or phrases, making them more relatable and easier to recall. For example, a username like @nebasdesign can be associated with a person’s identity or interests, while a numeric ID (e.g., 177070129) lacks such context and meaning.
Cognitive Load:
Research in cognitive psychology suggests that information that is meaningful or has context is easier to remember. Alphanumeric usernames can be constructed to include personal significance (like a name or hobby), which reduces cognitive load compared to random numbers that do not convey any meaning.
Enhance Security
Using a username for transaction and a phone number, email, or account ID for logging in significantly reduces security risks. This approach keeps the login credential private, unlike apps like Telebirr that use phone numbers for both functions. By decoupling these credentials, the risk of exposure is minimized, making it harder for attackers to gain access even if they know the username. Additionally, this strategy reduces the chances of phishing attacks and allows for stronger security measures like two-factor authentication (2FA), further protecting user accounts while ensuring a smooth transaction experience.
Enhanced Brand Recognition:
Using consistent usernames across social media and payment platforms is crucial for branding and user experience. It fosters trust and credibility, which are essential for financial transactions, and streamlines communication, allowing for quick and efficient interactions. This consistency not only builds brand loyalty but also serves as a powerful marketing tool, as users are more likely to share and engage with a recognizable handle. For example, remembering & typing @AbebeKiosk is much more recognizable than 11879908 when making a payment.
In conclusion, I propose using usernames alongside or instead of phone numbers or account IDs. This approach will improve the user experience when sending and paying for items in everyday life.
TL;DR: Current payment methods often require remembering long account numbers or Merchant IDs, which can be cumbersome. Switching to alphanumeric usernames, similar to those on social media, would make transactions easier to remember and more user-friendly. This change could enhance security, reduce cognitive load, and improve brand recognition, ultimately simplifying the payment experience.
